This policy explains how Olimpo Tech handles the personal data of people who visit the olimpotech.com.br website, use the contact form or talk to the Olimpo WhatsApp number. Data processing inside Hermes, Aristeu and Argo follows each customer's contract and is not covered here.
Who is responsible
OLIMPO TECH LTDA (CNPJ 44.699.220/0001-20), owner of the Olimpo Tech brand, is the controller of the data processed by the website and the Olimpo WhatsApp number. For any privacy matter, write to [email protected].
What data we collect
Through the contact form: name, company, email, phone (if you provide it), the product you are interested in, your message and a record that you accepted this policy.
To prevent abuse of the form, we keep, for up to one hour, a code derived from your IP address (not the IP itself) and the time of each submission, only to limit the number of messages.
Through the Olimpo WhatsApp number: your phone number, your profile name (when WhatsApp provides it), the messages you exchange with the number (text and, if you send them, photos, audio and documents), the details you give to identify yourself, such as the company's CNPJ and email, and the link between your number and the company and system you use.
Like any website, the hosting server records technical access data (IP address, date and time, requested page and browser) in its operational logs.
How we use it
Form data is used to reply to your message, present our products and, if you wish, prepare a demo or proposal. The legal basis is your consent and pre-contractual steps taken at your request (LGPD, art. 7, I and V).
WhatsApp messages are used to serve you: identify the company and system, answer questions, send account notices (such as invoices and reminders) and, when you choose a system, pass the conversation on to it. We use automated tools, including artificial intelligence, only to understand the request and pick the answer. The legal basis is performance of the contract with the customer company and the legitimate interest in providing support (LGPD, art. 7, V and IX).
WhatsApp newsletters are only sent using templates approved by WhatsApp itself. To stop receiving them, write "parar" to the Olimpo WhatsApp number.
We do not use the data for advertising, we do not sell it and we do not share it with third parties for marketing.
Where it is kept and for how long
The message is sent by email to the Olimpo Tech contact mailbox; the website does not store the form content in a database.
WhatsApp conversations are stored in the Olimpo platform database, on servers contracted and managed by Olimpo Tech, for as long as the relationship with the customer company lasts or until you ask for deletion. Texts kept to improve the automated support are deleted automatically within 90 days.
We keep messages for as long as needed to handle the request and any business relationship that comes from it. You can ask us to delete them at any time.
Cloudflare and bot protection
The website is delivered through the Cloudflare network, which protects it against attacks and speeds up loading. To do so, Cloudflare processes technical connection data such as your IP address, including outside Brazil.
The form may use Cloudflare Turnstile, a check that tells people from bots without asking you to solve puzzles. It analyzes technical browser signals and is not used for advertising.
More details in Cloudflare's privacy policy: cloudflare.com/privacypolicy.
Cookies
This website does not use tracking or advertising cookies or third-party analytics tools, and its fonts are served by the website itself.
Cloudflare may set cookies that are strictly necessary for connection security, and Turnstile may use technical storage during the check.
Who we share it with
Only with the providers the website needs to work: website and email hosting, and Cloudflare. They process the data on behalf of Olimpo Tech and for these purposes.
On WhatsApp, messages go through Meta (WhatsApp Business Platform), which handles them under its own terms and privacy policy. When you choose a system (Hermes, Aristeu or Argo), the conversation is passed on to it, in the environment of the customer company your number is linked to.
We may also provide data when required by law or by a competent authority.
Your rights
Under the LGPD (art. 18), you may request: confirmation that we process your data and access to it; correction of incomplete or inaccurate data; anonymization, blocking or deletion of unnecessary data; portability; information about who we share it with; and withdrawal of consent.
To do so, write to [email protected]. You may also file a complaint with Brazil's National Data Protection Authority (ANPD).
How to request deletion, step by step: data deletion.
Security
The website only works over HTTPS, the form checks every field on the server, and access to the contact mailbox is restricted to the team that handles requests.
Changes to this policy
When this policy changes, the date at the top of the page will be updated.